FAQ

Shipping & Delivery

 

Orders will be processed and shipped within 3-5 business days of the order date, excluding weekends & holidays. Any delays in the processing will be communicated within 24 hours. 

 

Gift cards are shipped at no charge provided that rush delivery is not required. 

 

At this time, we are currently shipping within the USA and Canada. If you are located outside USA or Canada and would like to place and order, please email us at hello@branchandcotton.com.  

  

Payment Methods

 

We accept Visa, MasterCard, Discover and American Express.

  

Sales Tax

 

All shipments addressed in the state of California are charged applicable sales tax of 8.75%.

Any shipments outside of California are not charged sales tax. 

 

Backorders & Returns

Occasionally certain items may be out of stock. We will contact you via email to inform you of your item(s) that have been back-ordered and will provide you with an estimated re-stocking date.  We'd be happy to assist you in finding an alternative option for any out-of-stock items. We attempt to communicate any stock issue status in a timely manner.  All orders are final sale.  If product arrives damaged or you received an incorrect product, please contact us at hello@branchandcotton.com to issue a return or exchange within 72 hours.  All merchandise must be returned unopened, unused and in its original packaging. We strive for happy clients but if you are unsatisfied for any reason, please, please don't hesitate to contact us.

 

Mailing List

To receive information on new items or specials, please enter your email address in the mailing list box located at the bottom of each page.  Placing an order does not automatically put you on the mailing list. You must subscribe to it separately and confirm the subscription when an email confirmation arrives in your inbox. Your email addresses are never shared with any third party. Aside from signing up for our newsletter, follow us on Facebook or Twitter to hear about our latest promotions, new products and upcoming information. 

 

Bulk Discount

We do offer bulk discounts when ordering any of our products in large quantities for wedding favors, company gifts, etc.  

Please email us for more information and pricing. 

 

Press Inquires

For press inquires, please email us at hello@branchandcotton.com.

  

Custom Design + Private Label

Please visit our CUSTOM page for more information. 

 

Privacy Policy

All personal information is used for internal purposes only, such as confirming and tracking your order, analyzing trends and statistics, informing you of new products, services and offers. Branch + Cotton reserves the right to change or modify our privacy policy at any time by posting the revised policy effective immediately.  We encourage you to review our Privacy Policy whenever you purchase products from our website. If you have any questions regarding our Privacy Policy, please contact us. 

  

Photography

Photo credits to Fresh Snapped Photos and Susanne Duffner. 

 

Copyright

All designs, products, photographs, and most images on this website are copyrighted by Branch + Cotton, Inc. unless otherwise specified. 

 

 

 

 

 

 

© 2014 Branch + Cotton, Inc.
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